Shipments and returns

Delivery

When the Customer places an order, the delivery method is specified it, unless special provisions in the order confirmation email.

The Client thus has the choice to be delivered his goods (excluding furniture, which are only available in delivery to the home address of the Customer or any other address specified by him). For any mixed order product (s) decoration and furniture (s), delivery will be made only to the personal address of the Client or any address specified by him.

However do not accept the following delivery addresses: PO Box, cedex, military base.

Remember, the Products purchased on the Site http://www.DecoChic.fr can be delivered only in some states, it is therefore up to them to verify the availability of (s) product (s) in question directly to the service Client email: service-client@DecoChic.fr or call + 33 (0) 2 97 29 53 29

Products are shipped to (to) address (s) indicated deliveries (s) during the ordering process.

Shipping costs are calculated based on the type of service selected and type of products purchased.

Whatever the destination of the goods, even Excluding EEC purchased on the Site, participation in shipping means all taxes included (VAT) at the rate applied in France at the time of placing the order.

Free shipping

Shipping fees are offered for deliveries in Point bridge with Mondial Relay in the following conditions:

For any order greater than or equal to 90 euros TTC for delivery in France, Belgium and Luxembourg.
For any order greater than or equal to 100 euros for a delivery in Spain.

Shipping fees are available for home deliveries abroad with Mondial Relay in the following conditions:

For any order greater than or equal to 250 euros TTC for delivery in Austria, Belgium, Spain, Luxembourg, Portugal and the United Kingdom.

The amount of the order is the amount withheld VAT, all promotion, discount, discount, discount deducted.

Methods of delivery

The Customer can check the status of the command for the progress of delivery. The Customer is informed by email of dispatch of the order. This email contains the website address on which track the status of the delivery of the parcel and the parcel tracking number.

For better service delivery, it is essential that the client communicates, in addition to its email address, a valid mobile phone number. In case of failure to communicate such information, neither the site nor the carrier can not be held responsible for any delay in delivery.

STANDARD SHIPPING - Parcels brought directly into your mailbox (delivery without signature):

Without prejudice to the application of the following, the present and the implementation of legal safeguards, no challenge to the delivery itself is only possible if the package appears to have been delivered, the computer system (flashing) the carrier authentic.

RELAY POINTS - Parcels delivered by hand (delivery against signature):

The customer opted for a delivery at one point-relay. For removal of the Order, an effective identity document will be required. Otherwise, the order will be delivered to the Recipient of the Order. You have 10 working days after delivery to the selected relay point to collect your order.

PACKAGES WITH HOME MONITORING - Parcels delivered by hand (delivery against signature):

No dispute on the delivery itself is only possible if the package appears to have been delivered, the computer system (flashing) the carrier authentic.

EXPRESS PACKAGES WITH HOME MONITORING - Parcels delivered by hand (delivery against signature):

On delivery, the customer or recipient of the Order is delivered by the clerk of the chosen transport company and sign electronically an acknowledgment

This electronic receipt is proof of delivery by ACL MEDIAS, and receipt by the customer or recipient of the Order of products ordered.

No dispute on the delivery itself is only possible if the package appears to have been delivered, the computer system (flashing) the carrier authentic.

In the absence of the recipient of the order at delivery, the carrier will leave a calling card and the Customer or the recipient has a period of fifteen (15) days to retrieve the parcel in the manner indicated on the calling card. After this period, the order will be returned to the company ACL MEDIAS which will contact the customer to define the conditions for a possible return. Processing this new delivery costs will be charged to the Client.

Any failure or delay in delivery than seven (7) business days should be reported to our Customer Service as soon as possible.

However, if the sale involves an amount greater than 500 €, the invoice will indicate the deadline for delivery of the products. In case of exceeding this period exceeding seven (7) days and not due to force majeure, the Purchaser may terminate the sale by registered letter with return receipt addressed to: ACL MEDIAS - Customer Service DecoChic.fr - 10 Street Er Bléhua - 56340 Plouharnel - France.

If you receive the product after the cancellation of your order, you return us the complete and in its original condition for us to receive, to make repayment.

Any non claim or parcel refused immediately result in the return of goods to our warehouses in France. The customer will be refunded the amount of the order, less shipping costs if they were originally offered, return, a penalty of 10 euros for application fee and all related costs within a maximum of 30 days after receipt of the goods in our warehouses.

Delivery delay

The ordered product is delivered by the package relay circuit, ZIP or specific selected carrier network, according to customer demand, to the address on the order form. The delays by the carrier are shown from our warehouse and specified in the order confirmation email:

Relay Point Delivery in

Mondial Relay France (C.pourToi®): relay point Delivery in 3 to 5 days
Mondial Relay Europe (C.pourToi®): relay point Delivery in 4 to 6 days
Chronopost (Chrono Relais): Next Day Delivery Chronopost relay point

Home delivery

Mondial Relay (Home Europe): Food Delivery in 4 to 6 days
La Poste (Colissimo Access France letterbox): home delivery in 48h
La Poste (France Colissimo against signature): home delivery in 48h

Express delivery France

Chronopost (Chrono13): Express Delivery Services, the next day (13h). If the delivery rate, deposition Post Office.

France and International Delivery

Chronopost (Chrono Classic): home delivery in 2-4 days (after the deadline of Customs)
DHL Express (DHL Express Worldwide): Express Home delivery in 24 to 72 hours (excluding time customs)
UPS (UPS Express Saver): home delivery within 72 hours (before 19h, untimely customs)

International delivery outside EEC

For delivery outside the EU, according to the shipping address provided on the customer record, the French VAT will be deducted and the goods will be shipped in value before tax.

It will then be up to the customer to adjust and duties of his country from the carrier, who, by delegation, shall act as customs agent.

The customer can obtain information on the duties and taxes to the customs service of his country before finalizing the order. The ACL MEDIAS disclaims all liability for information rights and non-EEC countries whose taxes it does not fall.

Any non claim, denial of the package or refusal to pay duties immediately result in the return of products in our warehouse in France. The customer will be refunded the amount of the order, less shipping costs if offered, the cost of return, a fixed penalty of 10 euros for administrative expenses and all related costs within maximum of 30 days after receipt of the goods in our warehouses.

The return on the grounds IASP

These are the packages returned by the provider responsible for delivery under the heading: does not reside at this address.

After receipt and acceptance of your package by us, depending on the nature of the product, available stocks and as you wish, we will offer you reship the product initially ordered or product exchange with equivalent features at your expense. Otherwise, the amount of your order, net of delivery costs if they were offered, you will be credited on the issuer's bank account payment by credit card, Paypal transmitter pout on any payment by Paypal account, French bank check in euros clearable any other mode of settlement, within 30 days.

Wrapped

The products are packed with the greatest care in an oversized packaging to ensure the integrity of the products, so that there can be no dispute concerning their return. It is therefore advised not to open the items in a way that would be impossible for us to return the blank of any use if you have decided to return.

Conformity of the delivered goods

You must check the conformity of the goods delivered at the time of delivery and before signing the carrier's delivery.

You must indicate on the delivery order and form of handwritten reserves accompanied by your signature, any anomaly concerning the delivery (open package, damaged product, "the driver would not wait unpacking the article", etc. .). This check is considered as made once the Buyer or a person authorized by it, signed the delivery note.

Visible defects on delivery

Without prejudice to the application of the above hereof and the implementation of legal safeguards, ACL MEDIAS informs the customer that any apparent defect in the product (anomaly, damaged, damaged package ...) should be subject to object when the issuance, otherwise apparent defects will no longer be subject to later claims.

We strongly recommend the customer to open the package in the presence of the carrier to ensure the absence of apparent defects.

Generally, in case of apparent defects, the customer or recipient of the Order must report the absence or degradation of the product to the Customer Service (as provided herein) and follow the return procedure described below. It is recommended that the Customer submit his claim by any means allowing him to keep proof of notification on schedule below.

Failure to follow proper procedures outlined below for each case of delivery, excluding any recourse against the carrier and ACL MEDIAS company in respect of apparent defects.

DELIVERY POINT RELAY

In case of apparent defect of the product found in the presence of the attendant Point Relais

Refuse delivery and immediately issue all reservations regarding the apparent lack of clear and detailed. These reservations must be indicated by the customer or recipient of the Order on the right ticked off Relay Point attendant.

Report the refusal from the Customer Service ACL MEDIAS company within 3 working days from the issuance in accordance with present and communicate within the same period a copy of ticked off at the Customer Service of the company ACL MEDIAS.

In case of apparent defect found outside the presence of the attendant Point Relais

Report damage or deficiencies found and formulate all claims and reserves with the ACL MEDIAS Service Company Clients accordance with the provisions hereof.

Incident reporting and the making of reservations must be made within 3 business days.

DELIVERY STANDARD MAILBOX

If obviously damaged parcel, do not open the package. Warning: opening the package excludes any appeal against the Post Office and the company ACL MEDIAS.

In case of apparent defect of the package or product ordered, bringing the package to the post office within three (3) working days of delivery.

Establish a "damage report" with La Poste.

Report an anomaly with the ACL MEDIAS Service Company Clients: incident reporting and the making of reservations must be made within three (3) working days. The copy of the damage report will be sent to Customer Service of the company ACL MEDIAS in the same timeframe.

DELIVERY COLISSIMO

In case of apparent defect of the product found in the presence of an officer of the Post Office

Refuse the delivery by immediately issuing an anomaly report (report 170).

Report the refusal from the Service Company Clients ACL MEDIAS within 3 working days from the issuance and communicate within the same period the copy of the anomaly to the Customer Service observation of society ACL MEDIAS.

In case of apparent defect found outside the presence of the employee of La Poste

Report damage or deficiencies found and formulate all claims and reserves with the ACL MEDIAS Service Company Clients accordance with the provisions hereof.

Incident reporting and the making of reservations must be made within 3 working days of delivery.

DELIVERY Chronopost, DHL or UPS

In case of apparent defect of the product found in the presence of the carrier's fighters

Refuse delivery and immediately issue all reservations regarding the apparent defect detected in a clear and detailed manner. These reservations must be indicated by the customer or recipient of the Order on the right ticked off the deliverer of the transport company.

Report the refusal from the ACL MEDIAS Service Company Clients within 3 working days from the issuance and communicate within the same period of moving the correct ticked off the Customer Service of the company ACL MEDIAS.

In case of apparent defect found outside the presence of the employee of the shipping company

Report damage or deficiencies found and formulate all claims and reserves with the ACL MEDIAS Service Company Clients accordance with the provisions hereof.

Incident reporting and the making of reservations must be made within 3 working days of delivery of the product.

Procedure of returning the goods (common to exercise the right of withdrawal / non-compliance of the order)

The original packaging shall in no case be closed by means of sticky paper which then make it inoperable so he asked the customer to resend the material in its original packaging or inside of a box, he will choose, adapted to ensure the integrity of the returned merchandise.

Regardless of the delivery method chosen by the customer, the return of the goods, in case of exercising the right of withdrawal or in case of non-compliance of the order, will be insured by parcel post. Additionally, the goods must be sent directly to the company ACL MEDIAS to the following address: DecoChic.fr - 10, rue Er Bléhua - 56340 Plouharnel - France.

In any event, the return of goods is done at the risk of the Customer.

(From the CFV Article 12 - Delivery and Article 13 - Procedure for return of the goods)

Updated at January 1^st 2017